Five Stats Proving In-Store Retail is Here to Stay

Since the pandemic began two years ago, in-store retail has had its struggles, but ultimately has proven resilient in the face of dire circumstances and shown the business world that it is here to stay. The recent supply chain crisis cemented this notion, with retail becoming fully omnichannel.

“2021 was the year that grocery retail became truly omnichannel. Retailers who delivered on their customers’ evolving needs in-store and online performed best,” said Grant Steadman, president of North America for Dunnhumby, in a recent article from Progressive Grocer.

We thought we’d share some findings from several surveys we’ve conducted recently that help to reinforce this sentiment. Here are five statistics surrounding customer sentiment we found that point towards the continued success of in-person shopping for grocery stores.

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