Transforming telco interactions with the Customer Engagement Platform

In this S&P Research Report, Sheryl Kinsgtone, Research Director of Customer Experience & Commerce, looks at the telecom industry’s priorities for customer experiences, Generative AI, and the need for telco-specific apps, data sets, and tools.

According to a S&P Research survey, 82% of communications and media organizations are rethinking their technology architectures to reduce complexity and improve operations, while 90% are transitioning customer experience applications to the cloud.

The report goes on to discuss how Amdocs and Microsoft have partnered to co-develop the Customer Engagement Platform, with built-in generative AI and Copilots that are specifically designed for CSPs.

Download the report to learn about:

• The importance of investing in customer experiences and adopting AI—now.
• Using AI, GenAI, and Copilots to transform B2C and B2B journeys, from lead generation to ongoing care.
• How Amdocs and Microsoft empower CSPs to deliver seamless, personalized, and remarkable experiences, designed to future-proof telecoms for the demands of tomorrow.

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