86-Year-Old Credit Union Cuts Authentication Time in Half in First 90 Days of Pindrop Implementation
Using Pindrop® Protect and Pindrop® Passport, Michigan State University Federal Credit Union, an 86 year old organization with 7.7B in assets, and a Five9 customer, reduced average Member Authentication Time by 50% (from 90 seconds to 45 seconds) in 90 days. Pindrop® solutions streamlined the call handling process, enabling agents to quickly authenticate callers, reducing the time spent on each call and providing a superior fraud case investigation system that helped improve case management efficiency.
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