6 CX Trends Driving the Financial Services Industry
The financial services industry is under immense pressure to keep its customers happy, or risk losing them to competitors. From the abrupt pandemic shift to digital banking, to higher support expectations, to encroaching fintech disruptors, the banking customer experience (CX) has become mission critical.
Download the eBook to explore six CX moves financial services firms are adopting to keep the customers they have, attract new ones and succeed in a fast-evolving landscape.
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