How Central Pennsylvania Food Bank saves 15+ hours of data entry every month with FormAssembly
The Challenge:
The Central Pennsylvania Food Bank, a leading force in food assistance across the state, works with organizations across 27 counties to fight hunger. It realized there are a lot of barriers to communication, including a reluctance to make phone calls, limited Wi-Fi calling plans, and hearing and language obstacles. So the food bank set out to make its services more accessible. By adopting a digital data collection solution with automated, private, and online aid request forms, it expanded its reach. It also committed to implementing a comprehensive CRM to improve the organization and comprehension of its client base and better serve their needs.
The Opportunity:
Nonprofits often need to collect data from multiple sources – including government agencies, healthcare partners, and providers – and connect constituents with the right services quickly.
How do they …
- Gather information more efficiently?
- Get the information directly into CRM for ease of use and access?
- Direct referrals to the correct agencies and resources?
The food bank needed secure web forms that respected client privacy and could seamlessly integrate into its CRM for improved data, ease of use, and accessibility.
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