How Instant Refunds Increase Customer Lifetime Value
In a world of instant streaming, ride-hailing, and payments, consumers now expect the same speed when it comes to refunds. Slow refund processes can create friction, delay future purchases, and even drive customers away. To stay competitive, ecommerce merchants need to rethink their approach.
In this article, we explore:
- Why today’s consumers expect faster refunds
- The impact of delayed refunds on customer loyalty and repeat purchases
- How instant refunds improve customer lifetime value (CLTV)
- The challenges of implementing instant refunds and how to overcome them
Stay ahead of customer expectations and learn how to turn refunds into a growth strategy.
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