From staffing struggles to efficiency: Townsen Memorial’s $46K savings and 96% shift fill rate with Medely

This case study explores how Townsen Memorial Hospital, a rapidly growing healthcare provider serving over 100,000 patients annually, overcame significant staffing challenges through its partnership with Medely, a technology-driven healthcare staffing platform. As the hospital expanded across multiple locations, traditional staffing methods proved inadequate, leading to last-minute coverage gaps, rising labor costs, and operational inefficiencies.

Medely implemented a flexible, scalable workforce solution that enabled Townsen to maintain staffing consistency while supporting increased patient volumes. Key outcomes included a 96% shift fill rate—with most shifts filled within nine minutes—and a $46,566 (16%) cost savings over three months compared to traditional staffing agencies. The hospital also benefited from Medely’s platform automation, real-time analytics via Executive Business Reviews, and a dedicated support structure that enhanced self-service convenience and informed decision-making.

Ultimately, the partnership not only addressed immediate staffing gaps but also fostered long-term workforce stability, operational efficiency, and financial optimization, positioning Townsen for sustained growth without compromising patient care quality.

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