Making the Business Case for Implementing a Client Feedback Program
A strategic imperative for AEC firms to drive growth, retention, and competitive advantage – and elevate the client experience.
In the AEC industry, client experience (CX) isn’t just about delivering high-quality work – it’s about how that work is delivered, communicated, and supported. Today’s market rewards firms that listen, learn, and adapt in real-time. And at the center of that evolution is project-based client feedback.
This guide presents a compelling business case for structured, ongoing client feedback in AEC. We explore how leading firms are using real-time feedback not just to improve relationships – but to drive growth, retention, differentiation, and operational efficiency.
If you are an executive or a decision-maker looking for ways to future-proof your firm, this strategy can no longer be considered optional.
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