The (not-so) silent takeover
Winning back merchants means playing differently
As digital commerce accelerates and non-cash transactions surge, the global payments ecosystem is being transformed. In its wake, traditional banks are left facing mounting pressures – while PayTechs and other platform players seize market share. These competitors are now redefining the merchant servicing landscape with faster onboarding, better analytics, and tailored value-added services. But all is not lost: in fact, banks still have the right to win.
Want to know more? Review the new Capgemini World Payments Report today.
The World Payments Report 2026 urges banks to take decisive action now to reclaim their position in merchant servicing:
- Catch up to marketplace shifts by adopting digital capabilities that support their business’ strategy.
- Rejoin the game by embracing new technologies, business models, and industry initiatives to innovate at pace.
- Seize the field by leveraging their existing edge in trust, data, and liquidity to deliver competitive value-added services.
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