The Security Leader’s Guide to AI Agent Risk Management: Building Trust and Governance into Conversational AI Infrastructure

Innovation without security is just an expensive vulnerability. Navigate the complex emerging security landscape of conversational AI with critical insights from exclusive new research conducted by Forrester Consulting, commissioned by Meta.

81% of communications leaders believe genAI-powered agents will revolutionize customer interactions, but without proper security foundations, this revolution could become a liability. For security leaders, the stakes couldn’t be higher: How do you enable transformative AI capabilities while maintaining the trust, governance, and data protection standards your organization demands?

Discover recommendations for security, identity, and trust teams addressing the challenges of AI agent implementation, from establishing traceability and observability in LLM systems to building “align by design” approaches that embed security into AI architecture from day one.

Get insights from a survey of 598 enterprise executives to inform your AI governance framework and risk management strategy for customer engagement.

Download the 2025 thought leadership paper, Master Your GenAI Strategy to Accelerate AI Agent Impact in the Enterprise, for the security insights and governance frameworks you need to enable AI innovation in customer communications while protecting what matters most.

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