The Health Consumer Mandate in the Age of Agentic AI

New research from 3,200 global patients on how agentic AI is reshaping healthcare access, navigation, and trust.

Patients today expect healthcare to work as smoothly as the rest of their digital lives, and when it doesn’t, they disengage. Our third annual Connected Health Consumer Report surveyed 3,200 patients worldwide to reveal how agentic AI is reshaping care expectations:

58% delay or skip care because scheduling is too difficult
67% would rather get 24/7 AI help than wait for office hours
89% say a clear “escalate to human” option is essential for trusting AI administrative support, while 90% expect the same for AI medical support

The opportunity is real, but so are the stakes. Patients will embrace AI only when governance is transparent, oversight is human-led, and accountability is built in. Download the report to learn how to close the consumer-grade care gap while earning lasting patient trust.

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