Smart Service Management: Supercharged ITSM

For several years we’ve seen a migration away from simple IT Service Management (ITSM) toward Enterprise Service Management (ESM). More recently, this has evolved even further to something we’re calling Smart Service. With Smart Service the entire enterprise is connected and interacting in real-time; supercharged by integration and workflow – from IT to HR, to Sales and Marketing, even Facilities. Spurred on by digital transformation initiatives, many organizations are finding the old standards of ITSM no longer apply to their rapidly changing IT and enterprise needs. In order to deliver the best service, many are finding they need an ITSM platform that goes beyond the ITIL framework and looks more broadly across the entire enterprise.

• Going from ITSM to ESM with high adoption
• Automating mundane tasks
• Improve self-service portals & adoption
• Gain a better view of resources across all work

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