A revolution in healthcare IT service management: How automation is driving improvements in a complex environment

Demands on IT service desks throughout healthcare have grown immensely over the last five years. These teams have been contending with a dramatic increase in the volume of applications to support, a constant stream of new technologies and myriad new devices that require IT maintenance — and from all organizational departments. At the same time that demand for IT support has risen, however, the resources, headcount and budget provided to IT are constricting. To better understand the challenges facing IT leaders, as well as the most promising solutions for addressing them, Becker’s Healthcare took a look at how the role of automation in optimizing IT operations and how, with the right platform, the benefits of IT service management (ITSM) modernization can span the enterprise.

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