AI Sentiments Survey

As AI reshapes the future of work, Transcarent surveyed 1,340 HR decision-makers at self-funded employers to explore how artificial intelligence is transforming employee benefits. The findings are clear: HR leaders face overwhelming administrative tasks, and 91% report dealing with frequent, redundant benefits-related questions—even when information is already available online.

This report highlights the growing value of responsible AI in alleviating administrative burden, enhancing benefits utilization, and delivering faster, more personalized employee support. Organizations already leveraging AI have seen meaningful improvements in wellness, satisfaction, and leave reduction—yet a majority of non-adopters report stagnant engagement rates.

With Transcarent’s AI-powered platform WayFinding, employers gain a privacy-centric, clinician-informed assistant that helps employees navigate their healthcare and benefits—seamlessly, securely, and in real-time. Grounded in data governance and built with transparency, the solution meets employees where they are, combining plan-specific answers, virtual care, and expert guidance to drive confident decision-making.

In a landscape where data privacy and trust are non-negotiables for 81% of HR leaders, this report makes a compelling case for why the future of benefits administration must be powered by responsible, customized AI experiences.

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