Amdocs named the top-ranked omnichannel solution provider for telcos

The message for telcos and communication service providers (CSP) is clear: creating seamless omnichannel customer experiences is more crucial than ever. As new channels emerge and customer demands increase, telcos must adapt to provide consistent and engaging interactions across all platforms.

The Omdia Market Radar report explores the strategies and solutions that leading vendors are implementing to meet these challenges. The report emphasizes the importance of access to customer data, hyperpersonalization, and a single central CRM platform to build effective omnichannel solutions. Omdia highlights Amdocs “complete telco-specific CRM solution”, designed to unify customer engagement from sales and marketing to service and support across all channels.

Download the Omdia report to learn:

• Why Amdocs was the top-ranked telco vendor across all capabilities.
• The eight recommendations for telcos for omnichannel customer engagement.
• Results from a global customer survey about customer interactions and experiences with telcos.

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