Freshdesk Customer Service Benchmark Report

In 2022, Freshdesk users told us that the biggest expectation from their customers was quick responses from businesses. As the world was coming out of a global pandemic, it made sense that people wanted immediate clarity and prompt reassurance that companies and services were listening to them. Today, the sentiment has evolved.

According to our latest Voice of Customer survey, CX leaders who use Freshdesk believe that easy access to support defines a great customer experience. As the world is on the move again, customers expect businesses to travel with them and be available where they are.

Use this report to compare your performance with customer service teams from your industry sector and worldwide. Discover how technology can help you act on the changing expectation of customers

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