CISO Guide: Securing Cloud Communication and Collaboration

With UCaaS platforms accelerating innovation and sharing in productivity resources like chat, voice, and video collaboration, it’s crucial for organizations to scrutinize how their UCaaS vendor-of-choice handles security, data privacy, and compliance to mitigate the rise of serious financial and brand threats. These threats are growing at a record pace, so ensuring your UCaaS platform provides a leading approach to mitigating these risks should play a primary role in your buying considerations. General Data Protection Regulation (GDPR) and its growing fines highlights how essential it is to scrutinize your vendor’s data privacy processes and capabilities. In just Q3 of 2021 alone, business fines totalled more than US $1.14 billion. Evaluating how a UCaaS vendor will maintain your company’s data privacy is an important area of focus, given that 62% of businesses are not “completely compliant” with the data regulations that apply to them, including GDPR, CCPA, and CDPA.

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