Composable Enterprise is the Cloud’s Next Big Thing
The winners in the digital era will be determined by the transformation of the employee and customer experience, and this relies on the quality of interactions between people. The intense focus on experience has raised the bar for communications, which is key to improving the engagement between customers and employees. Businesses that do this well will gain improved brand loyalty, customer satisfaction and employee satisfaction, while those that don’t will rapidly fall behind their competition. As businesses move into a hybrid work model, modernizing communications is critical to ensuring employees are engaged, customers’ needs are being met and agents are productive.
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