Connected Shoppers Report

Salesforce surveyed 2,400 shoppers and 1,125 retail leaders to learn about the consumer shopping trends shaping the industry.

Discover:

• How digital experiences and tools are changing brick-and-mortar shopping
• How retailers plan to use data to engage shoppers
• Why customer service is the unsung hero of loyalty

Want a sneak peek? Check out some key insights in the interactive dashboards below.

About the sponsor:

Salesforce is the customer company. Salesforce empowers companies of every size and industry to connect with their customers through the power of AI + data + CRM. Customer 360, the complete suite of products, unites your sales, service, marketing, commerce, and IT teams with a single, shared view of customer information, so that your company can become a customer company, too. For more information, visit: www.salesforce.com/au.

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