Control Contact Center Costs by Improving Agent Experience
Workforce compensation is the biggest line item in your contact center budget. Engaging staff will reduce the cost to hire and train.
Hiring and training new agents is more expensive than engaging and maintaining the staff you have. Finding ways to boost agent engagement and retention with your most talented team members is a crucial part of keeping quality high and costs under control. This ebook shows you how.
What’s Inside
This ebook provides insight into:
- Battling the high cost of turnover
- How to keep agents on board
- Making work more engaging with gamification and coaching
- and much more
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