Customer Experience: 2030 Vision Report
Customer experience (CX) leaders have weathered an unfair share of change since the start of the decade, including a sudden and unyielding demand for optimized voice and digital engagement, a talent shortage of epic proportions, and competitive disruption from players many never saw coming.
In this report, we reveal findings from a global survey of approximately 500 CX and IT leaders who share not just their view on today’s challenges and competitive stance, but thoughts on the future of work and customer experience.
Download here the report to learn what’s next.
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