Delivering Personalised Customer Support in Cost-Constrained Times

Harvard Business Review Analytic Services Report, sponsored by Salesforce

Find out how you can deliver more empathy and speed while lowering costs in your contact centre. Read this Harvard Business Review Analytic Services report, sponsored by Salesforce, and learn how you can:

• Accelerate case resolution
• Balance empathy, speed, and cost
• Build lifelong customer loyalty

About the sponsor:

Salesforce is the customer company. Salesforce empowers companies of every size and industry to connect with their customers through the power of AI + data + CRM. Customer 360, the complete suite of products, unites your sales, service, marketing, commerce, and IT teams with a single, shared view of customer information, so that your company can become a customer company, too. For more information, visit: www.salesforce.com/au.

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