ESM: The Untapped Advantage What IT Leaders Need to Know About Enterprise Service Management
This Freshservice paper provides IT Leaders with the insight they need about Enterprise Service Management (ESM)– viz. “Usage of IT Service Management (ITSM) capabilities by other business functions to improve their operations, services, experiences, and outcomes” – and the benefits for their organizations.
It explains the importance of service management principles to organizations and their business teams while detailing how successful businesses are putting it to good use. The paper includes the “where” and “what” of ESM to improve business function operations and outcomes.
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