Connected Government Report: The Future of Digital Service
For the first edition of the “Connected Government” report, Salesforce Insights surveyed thousands of people worldwide to answer the following pressing questions:
- How much progress have public sector organizations made on the digital front during the pandemic?
- What drives customer satisfaction and, ultimately, influences trust in government?
- How do customers want to engage with public sector organizations in a new digital world?
- What is the role emerging tech plays in creating new, trusted experiences?
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