2024 Voice Intelligence and Security Report
Combatting the Next Wave of Voice Fraud: Strategies for Secure Customer Interactions
Discover how emerging technologies like generative AI are reshaping the fraud landscape and what your organization can do to stay ahead.
In an era where voice fraud is evolving at an unprecedented rate, understanding the new threats and adopting the latest defense strategies is crucial for maintaining trust. Our comprehensive report delves into how fraudsters leverage sophisticated tactics, including deepfakes, to compromise contact centers and outlines actionable solutions for fighting back. Learn about the integrated multi-factor authentication, early risk detection, and the vital role of liveness detection in distinguishing good AI from bad, protecting your customers and your reputation.
Key insights from the report include:
- A 60% growth in contract center fraud over the past two years
- The escalating threat of voice deepfakes powered by generative AI
- Rising fraud rates in the e-commerce sector, projected to grow by 166% in 2024
Download now to equip your organization with the knowledge to combat voice fraud effectively.
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