HBR Report: Great customer experiences start with great employee experiences

Creating a great employee experience isn’t just a top priority for organizations today — it’s essential for increasing customer satisfaction and loyalty.

Organizations that cultivate and support strong employee experiences enjoy increased collaboration and productivity, higher quality work, and better customer experiences.

And it all starts with workflow digitization.

A study on workflow digitization by Harvard Business Review Analytic Services, in association with Adobe and Microsoft, reveals the positive impact it can have on businesses — especially the most digitally mature. These organizations have created streamlined processes that take the drudgery out of day-to-day work while enhancing security and data analytics. The result is better experiences for both workers and customers.

Read the full report, Improving Employee and Customer Experiences Through Workflow Digitization, to learn more about the state of workflow digitization, how to overcome its challenges, and ways you can start reaping its benefits.

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