Harnessing the Power of AI Across Service and Operations Management

Digital transformation efforts are placing unprecedented demands on IT teams, resulting in data silos, monitoring and analytics challenges, and significant IT operational noise—all of which make it difficult to deliver a seamless customer experience. This white paper explores how AI for IT service management (AISM) and AI for IT operations (AIOps) solutions can help solve these challenges by:

• Automating processes and reducing silos to foster collaboration across IT, Lines of Business, product teams, and customers
• Applying AI and ML to detect patterns and emerging Situations in real time to reduce manual efforts and lower mean time to repair (MTTR)
• Proactively remediating issues before any impact on service level agreements occurs and predicting future outcomes based on historical data

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