How DNB automated 51% of its online chat traffic
DNB turned to boost.ai to manage the high volume of chat traffic to its customer center, developing a virtual banking agent that successfully automated over half of all online chat interactions in just six months.
DNB and boost.ai:
- 51% of all incoming chat traffic automated in 6 months
- Several thousand customer interactions enhanced – every day
- Over 500 000 conversations since launch
DNB, Scandinavia’s biggest bank by market value, was searching for a comprehensive solution to handle an everincreasing volume of incoming chat traffic to its website. They needed a way to free up staff from repetitive work while continuing to provide their customers with always-available, 24/7 support.
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