How Engine Scales Growth and Reduce Handle Time Using Agentforce and Data 360 with Neuraflash
On-demand •60 minutes
Engine, a fast-growing modern travel platform serving over 1 million travelers, partnered with NeuraFlash and Salesforce to launch Agentforce Voice in under three months — and they didn’t stop at go-live. NeuraFlash brought deep voice AI expertise and, as a Summit-level partner with early access to new agentic capabilities, helped Engine move faster than would have been possible alone. After successfully deploying Agentforce and Service Cloud, Engine and NeuraFlash continued to deepen their Salesforce usage, expanding across Sales Cloud, Data 360, Tableau Next, and Slack to transform how Engine serves customers and empowers employees at scale.
Key Takeaways
- From Go-Live to Growth: NeuraFlash guided Engine through a successful Agentforce Voice implementation in under three months — and stayed engaged to help Engine continue expanding its Salesforce footprint across Sales Cloud, Data 360, Tableau Next, and Agentforce in Slack
- Consumption That Keeps Growing: Engine expanded beyond Service Cloud into Sales Cloud, Data 360, Tableau Next, and Agentforce in Slack — turning a strong launch into an ever-deepening Salesforce relationship
- Real, Measurable ROI: Agentforce delivered a 15% reduction in average handle time — with EVA handling 50% of chat cases (from routine to complex) with no human intervention
- Partner-Led Expansion: NeuraFlash’s ongoing engagement helped Engine identify new use cases and scale AI across both customer-facing and internal operations, proving that the best implementations are the ones that keep evolving
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