How Hialeah FD Protects their Investments

When 911 is called in Hialeah, Florida, the City of Hialeah Fire Department (HFD) responds with 20 fire and rescue units across eight stations, handling 30,000 calls annually, primarily for EMS. Over a decade ago, HFD adopted Panasonic Toughbook laptops to meet their demanding needs, including extreme weather conditions. These durable devices, integrated with their Computer Aided Dispatch system, provide critical information for emergency responses. Lieutenant Urbano Menendez highlights the reliability and quick service of Panasonic, noting their Pro Services Protection Plus coverage ensures prompt repairs or replacements, crucial for their operations. HFD’s continued partnership with Panasonic is driven by the Toughbook’s performance and the exceptional support, enabling them to better serve their community.

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