How to manage a contact center in 6 easy steps
While handling customer inquiries and resolving their issues, your agents risk heavy stress if they’re not adequately trained.
In a survey of 2,100 call center agents, 87% reported high or extreme stress levels at their call centers, and 60% of these agents felt their training wasn’t adequate to respond to calls adequately and manage this stress. The same survey confirms that more training leads to lower stress levels.
With a lower stress level, your agents are better equipped to deal with customers and resolve their issues efficiently.
These call center best practices will help effectively train your agents, allowing them to build their skills and provide memorable customer service experiences.
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