Inattention to Document Management Technology

The Most Common Document Technology Strategy? Neglect.

No, companies don’t willfully ignore their document technology. It’s just one of those “priorities” that never quite rises to the top of the to-do list. The lack of attention leads to countless small inefficiencies, then gradually, inevitably, to operational dysfunction. And that was before the pandemic.

The last few years permanently changed how work works. Print volumes dropped dramatically, the hybrid workforce is here to stay – and companies have been, well, slow to adapt.

How would we describe a typical document infrastructure? An over-bought, under-secured patchwork of different models, from different manufacturers, resulting in admin complexity, process workarounds, and a mess of a supply closet.

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