Navigating SNAD and INR Disputes: Best Practices for Seller
False “item not received” (INR) and “significantly not as described” (SNAD) claims are quietly becoming ecommerce’s most costly and complex fraud threat. What was once dismissed as “friendly fraud” is now a multi-billion-dollar problem fueled by organized rings and opportunistic consumers.
This article breaks down how first-party fraud is evolving, why INR and SNAD abuse are so hard to detect—and what risk teams must do to stop refund scams without harming CX.
Read now to get ahead of ecommerce’s fastest-growing threat.
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