NTT DATA 2024 Workplace Transformation Perspective

Indeed, spending on digital technology is reported to grow at eight times the rate of economic growth in 2023, helping to establish the foundations for successful digitalization.

Enter workplace transformation: a critical focus for organizations globally, driven by an imperative to boost employee experience. According to CEOs, it’s their number-one priority in the context of customer experience (CX), with 94% linking employee experience (EX) improvements to bottom-line success.

Driving this considerable change, in part, has been the need to accelerate the acquisition of new skills in the areas of artificial intelligence, deep learning, cloud and analytics, to name but a few. Organizations have been forced to cast nets beyond their immediate locale to attract (and retain) talent, ensuring they can keep up with the constant changes in business strategy and customer demands.

But arguably the biggest accelerator of workplace transformation was the “forced” and enduring distribution of workforces everywhere because of the pandemic. Organizations had to accelerate modernization programs suddenly and dramatically, and reconsider what their workplaces looked like overnight.

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