Order Fulfillment and the In-Store Customer Experience

The retail sector has continued to experience an abundance of challenges within the past decade. Without question, these challenges were only exacerbated by the pandemic, which not only led to global retailers pausing operations but many closing their doors for good. As a result, retailers were forced to adapt and quickly implement new tools and processes to navigate the changing ecosystem.

Undoubtedly, many retailers will still be suffering from the long-term impacts of the pandemic. In late 2022, SML RFID commissioned a second independent research report, analyzing the current trends and challenges impacting daily retail operations. Surveying more than 500 senior decision-makers from apparel retailers within the US and UK, this report aims to uncover how retailers are traversing the long-term implications and hurdles following the pandemic and beyond.

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