Putting AI, Automation and Data to Work: Actionable insights for better customer service
Scale your service and boost customer satisfaction with the power of automation and AI.
For customer service leaders, AI and automation are no longer ‘nice to have.’ For service organisations to balance dueling priorities around customer expectations and cost reduction, AI and automation have become a new imperative. Modern technology, like generative AI, has the potential to rapidly grow and scale service, while improving the customer experience.
Read the Salesforce report, Putting AI, Automation and Data to Work, to learn how you can:
- Foster efficient customer service with automation
- Boost agent productivity with AI
- Deliver a personalised experience with a unified view of each customer
About the sponsor:
Salesforce is the customer company. Salesforce empowers companies of every size and industry to connect with their customers through the power of AI + data + CRM. Customer 360, the complete suite of products, unites your sales, service, marketing, commerce, and IT teams with a single, shared view of customer information, so that your company can become a customer company, too. For more information, visit: www.salesforce.com/au.
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