Redefining customer experience for an African technology group
As the existing processes and systems did provide the flexibility to leverage the automation planned as part of Software Defined Networks (SDN), the client was looking for a partner who would help them achieve this. SDN allows seamless communication between the software based controllers / application programming interfaces (APIs) and the hardware infrastructure and the direct traffic in a network. They wanted an overhaul of their customer experience that would make it seamless and simple.
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