InfoTech ITSM Market Report: Vendor Rankings

IT leaders are looking to go beyond basic ticket platforms and want to embrace a true ITSM technology solution with modern ITSM/ESM best practices. In order to get there, the tech platform needs to offer more than ticket and problem resolution. At the same time, organizations that have adopted full ITSM platforms are looking to reduce the heavy administrative burden by replacing these systems with no-code platforms. Download this report to compare vendors across the ITSM market. Evaluate functionality, service & support levels, ability to leverage for ESM, integration capabilities, automation and more. Key areas covered in the report:

• No-code Configuration & Integration
• Self-Service Portals / KB / Catalog
• Bringing ITSM & PPM Together on One Platform
• Multi-site Functionality & Support
• Enterprise Automation & Integration
• Ability to Expand from ITSM to ESM

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