Scaling Up Safety and Guest Satisfaction with Wave PTX Service & TLK 100 Case Study
The Tokyo Station Hotel is registered as an important cultural property in Japan, featuring 150 classical European style guestrooms and suites. Established in 1915, the hotel is located at the Marunouchi side of Tokyo Station, allowing guests to be minutes away from their next shinkansen train to any destination in Japan.
With a long history of over 100 years, the Tokyo Station Hotel is widely recognized as a luxury accommodation, featuring impressive red brickworks loved by guests locally and overseas. The hotel’s characteristic architecture, consisting of long horizontal, complex structures inside the railway station, however, presents a unique challenge for its communication capabilities. In order to deliver seamless guest services and communication, the hotel was using a complex communication network.
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