Signifyd Customer Case Study: Hot Topic

Hot Topic approves more orders instantly with Signifyd, transforming the customer experience.

A mall staple since the ‘90s, Hot Topic’s strategic investment in emerging technologies has positioned it as the leader in omnichannel entertainment and music merchandising.

When delays in order fulfillment and increasing false declines began to jeopardize customer experience, Hot Topic knew it was time to ditch its manual review process and invest in a more intelligent commerce protection solution.

By implementing Signifyd’s Guaranteed Fraud Protection, Hot Topic has increased approval rates to over 99% while automating 100% of orders resulting in a multimillion dollar ROI in found revenue and the additional dividends of greater CLTV.

Read the case study to learn how Signifyd enabled Hot Topic’s digital transformation, ensuring its customers can check out quickly and receive orders fast.

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