The Dangers of Forecasting and Scheduling with Spreadsheets
Spreadsheets had their day. Modern service centers require modern solutions.
Spreadsheets may have been the tool of choice for forecasting and scheduling when contact centers were voice-only. Today, agents handle a variety of channels that operate far differently, requiring a more sophisticated approach to workforce management.
We published a new guide that shows you how to retire your spreadsheets in favor of a WFM solution that is digital-first, cloud-native, and intuitive. Take the step to eliminate the time, inaccuracy, and costs of manual forecasting and scheduling.
What’s Inside
This ebook helps you make the most of every agent on your team.
- How disconnected systems let problems hide in plain sight
- What modern contact center agents need from managers
- Benefits of AI and automation in forecasting and scheduling
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