The Future of Banking with Trusted Generative AI

This playbook examines five key guidelines for the development of trusted generative AI to help you implement a responsible solution.

Generative AI is set to transform the banking industry — and acting now to put this tool in place lets banks start small, iterate and learn, and quickly benefit from AI-driven efficiencies. And over the long term, it will help banks future-proof and grow their business.

This playbook examines the benefits and challenges generative AI holds for the banking industry and provides a road map to build and implement a trusted and responsible generative AI strategy that:

• Identifies pain points in your customer and employee journey to understand where generative AI can produce the most benefits
• Learns and keeps up with the rapidly evolving pace of generative AI technology
• Provides new services, like generative AI customer service that can help customers with long-term financial planning, deciding when to pay off their mortgage, or how to grow their retirement savings

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