The Future of Ecommerce Returns

How to minimize returns abuse, while maximizing customer loyalty.

In this on-demand webinar, Signifyd’s GVP of Strategic Growth, Greg Adamietz, reveals how merchants can minimize legitimate returns while protecting their business from abusive return attempts all while maximizing customer lifetime value and loyalty.

Online returns are an inevitability of ecommerce. Shoppers can’t see, touch, taste, smell, or experience the products they purchase online, but the assurance that they can return those items – and be fully refunded – keeps them shopping for more. Unfortunately, a significant portion of online returns – 10.6%, according to the National Retail Federation – are abusive or fraudulent.

The key to a successful returns strategy is building or joining a data network that provides vast insight into retail transactions and provides an understanding of the identity and intent behind each return request.

Watch the on-demand webinar today to stay on top of the latest trends and innovations in returns management ahead of the upcoming holiday season.

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