The Future of Retail Work: Flexibility, Feedback, and Smarter Scheduling

Retailers are under pressure from inflation, labor shortages, and high turnover—63% of front-line managers and 50% of associates are considering quitting soon. This Zebra snapshot highlights how workforce management and communications technology can help retain staff and improve operations. By streamlining scheduling, simplifying communication, and enabling real-time feedback, retailers can create more supportive work environments and strengthen employee engagement.

Key Takeaways

• Retail leaders are prioritizing investment in workforce management software to boost engagement and retention.
• 36% of retailers say real-time communication for store managers and associates is a top tech strategy for the next 18 months.
• 50% of enterprises with hourly workers will use automation for scheduling decisions by 2025.
• Better scheduling flexibility and in-the-moment coaching improve both morale and performance.

Empower your front-line workforce with the tools they need to thrive—contact PLS to review Zebra solutions and see how smart workforce technology can help you retain top talent.

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