The Next Era of IT Operations – IBM Technology Summits
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IT operations teams have more visibility than ever before—but moredashboards, alerts, and monitoring tools haven’t necessarily made operations easier. AsAI becomes increasingly embedded across enterprise environments, organizations arediscovering that the real challenge isn’t collecting more data—it’s coordinating people,systems, and AI to turn insight into action.In this episode of the IBM Technology Summit, Vikram Murali, Vice President ofAutomation at IBM, is joined by Jenny Fitzgerald, Director of Product Management,Observability at IBM, and Mirko Haschke, Head of ITSM Automation at BWI, toexplore how organizations are moving beyond fragmented operations toward a morecoordinated operating model.Through expert discussion, a live demonstration of IBM Concert, and a real-worldcustomer conversation with BWI, you’ll learn how shared operational context, AI-assisted decision-making, and coordinated execution are helping organizations reducecomplexity, strengthen resilience, and modernize IT operations at enterprise scale.
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