The Service Model AI Agents Actually Need
Your service team adopted agentic AI. Yet, the returns haven’t followed. For CX and operations leaders, the gap between AI adoption and value is narrowing from both sides. Competitors are closing it, and customers are expecting it.
Leading agent deployments can already resolve customer inquiries without human escalation. The shift isn’t incremental; it’s structural.
With executive perspectives from Alex Schultz, Chief Data Officer, Meta, this report details the infrastructure required to move from chatbot-era service to agent-native operations, including identity verification, orchestration frameworks, and the governance controls that let agents act autonomously at scale.
More than one million businesses are already using AI agents on WhatsApp and Messenger to interact with customers and drive value.¹
Download the report for a strategic blueprint to close the gap between AI adoption and measurable service outcomes.
¹Meta, “Conversations 2026: Introducing Meta Business Agent,” June 2026.
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