The Zendesk Agent Workspace
Give agents an easier way to support customers. In the Zendesk Agent Workspace, part of the Zendesk Suite, agents can respond to customers across channels like messaging, chat, email, and voice from one place. Following up on a chat conversation via email? Easy. The Zendesk Agent Workspace eliminates the need to context switch, and gives customers the convenience and personalization they expect — no matter how they get in touch.
Plus, support teams are already using it to deliver better service. On average, after getting started with the Zendesk Agent Workspace, teams solve customer issues 35% faster.
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