Unlock IT’s Hidden Potential – What 225 CIOs are Doing Differently
CIOs today must lead innovation, not just manage tech. Yet only 22% of organizations deliver IT service management (ITSM) effectively. A new Harvard Business Review report, in partnership with Freshworks, reveals how modernizing ITSM can transform IT into a true business driver.
Key insights:
- 80% say better ITSM boosts employee satisfaction
- 62% link simplified ITSM to faster digital transformation
- Barriers include silos, outdated tools, and limited AI use
Discover how streamlined, AI-enabled ITSM can elevate IT’s role, reduce complexity, and drive business impact.
Read the report and turn IT into your strategic edge.
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