Watch Now: Turning Returns into Revenue: Rethinking CX, Risk & Profitability
In this expert panel from FLOW Summit 2025, leaders across ecommerce and risk management explore how to transform returns into a strategic advantage. Learn how to balance fraud prevention, cost control, and customer experience to create a smarter, more profitable returns process.
What you’ll learn:
- How to reduce revenue loss from returns without harming CX
- Risk-based personalization tactics that boost loyalty and retention
- How leading retailers are using returns to drive future sales
- Strategies to prevent returns abuse and fraud
- Why returns are a make-or-break moment in the customer journey
Whether you’re in operations, risk, or customer experience, this panel will help you turn one of ecommerce’s biggest challenges into a competitive advantage.
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