Where IT Service is Headed Next — and How to Get Ahead
Is your current IT service model ready for the agentic era? AI agents are transforming IT support—handling routine tasks, surfacing insights, and freeing your IT teams to focus on strategic work—but your legacy ITSM system is likely creating an innovation bottleneck.
Join Salesforce for this essential strategic on‑demand session. Guest speaker, Forrester Principal Analyst Julie Mohr, shares the latest IT service trends, reveals what the future of agentic IT service looks like, and shows how top IT leaders are staying ahead.
You’ll also hear from Salesforce about how Agentforce IT Service puts these trends into action—cutting costs, increasing productivity, and delivering 24/7 resolutions, conversationally.
This webinar is perfect for IT leaders looking to move beyond simple automation to truly harness AI for real, measurable business impact.
Featured Speakers
Julie Mohr, Principal Analyst | Forrester
Muddu Sudhakar, SVP & GM, Agentforce IT + HR Service | Salesforce
Julian Walker, Senior Director, Product Marketing | Salesforce
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